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Return & Replacement Policy
Last updated: August 2026
We do not offer refunds — only replacements for damaged, defective, or wrong items. A clear unboxing video is mandatory to be eligible for a replacement.
What can be returned?
Eligible for Replacement
- Unopened, unused products in original packaging
- Products received in a damaged or defective condition
- Wrong item delivered
- Products with tamper-evident seals intact
- A valid unboxing video showing the sealed package being opened
Not Eligible for Replacement
- Opened or used skincare/haircare products (except if defective)
- Products returned after 7 days of delivery
- Products without a valid unboxing video as proof of condition
- Gift cards and promotional vouchers
- Items purchased during clearance or final-sale events
How to Get a Replacement
Initiate Your Replacement Request
Email info@azhal.in with your order ID, the item(s) you wish to replace, and the reason. Attach your mandatory unboxing video (and photos if the product is damaged).
Receive Approval
Our team will review your request and send a replacement approval email within 1–2 business days, along with return shipping instructions.
Ship the Item Back
Pack the item securely in its original packaging and ship it to the address provided. For damaged/wrong items, we arrange a free reverse pickup.
Replacement Shipped
Once we receive and inspect the item along with the unboxing video, we dispatch your replacement item. We do not offer refunds — only replacements.
Replacement Timeline
Want to request a replacement? Contact our team
