Help Center

How do I track my order?

Go to Track Order in the header or footer. Enter your Order ID and email address. You'll see a real-time timeline of your order from confirmation to delivery.

Can I change or cancel my order?

You can cancel an order within 24 hours of placing it, as long as it hasn't been shipped. Go to My Profile → My Orders → Cancel Order. After shipment, cancellations are not possible.

How long does delivery take?

Standard delivery takes 5–7 business days. You'll receive an estimated delivery date in your order confirmation.

What payment methods are accepted?

We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and popular wallets like PhonePe and Paytm — all powered by Razorpay.

When will I receive my refund?

If you cancel an order before it ships, we'll refund your payment within 5–7 business days to your original payment method. For damaged, defective, or wrong items received after delivery, we do not offer refunds — only a replacement, once your unboxing video and request are verified.

Is it safe to pay on your website?

Yes. All payments are handled by Razorpay, which is PCI-DSS compliant. We never store your card details. All transactions are encrypted with SSL.

Are your products suitable for sensitive skin?

All Azhal products are dermatologist-tested and formulated without parabens, sulphates, or artificial dyes. However, we recommend a patch test on the inner wrist before first use.

Are your products cruelty-free and vegan?

All Azhal products are 100% cruelty-free — never tested on animals. We are working toward full vegan certification by end of 2026. Check individual product pages for vegan status.

What is your return policy?

We accept replacement requests within 7 days of delivery for products that are damaged, defective, or not as described. A clear unboxing video of the sealed package is mandatory to be eligible — requests without one cannot be processed. We do not offer refunds, only replacements. Opened or used products are not eligible unless defective.

How do I initiate a return?

Go to My Profile → My Orders → Return / Replacement. Select the reason, attach your unboxing video, and submit your request. Our team will contact you within 24 hours to arrange a pickup.

Do you offer exchanges?

We don't offer direct product-for-product exchanges, but if your item arrives damaged, defective, or wrong, we'll ship you a replacement of the same item at no extra cost once your unboxing video is verified.